Psychologist calls for a clear course: Mayor in a crisis storm!
Psychologist Mercedes Mende discusses how mayors can provide leadership and security in crises, given the current challenges in Gelnhausen.

Psychologist calls for a clear course: Mayor in a crisis storm!
The outdoor swimming pool in Gelnhausen has been making headlines in the last few days. The local mayor, Christian Litzinger, is facing considerable public pressure. The reason for this are unfortunate statements in an interview with “Welt TV” in which he was accused of trivializing the cases of sexual harassment in the outdoor pool. As a result of these controversies, Litzinger apologized to the Axel Springer publishing house, but emphasizes that in this situation he was also confronted with insults and even death threats, against which he defended himself legally, but without success.
The renowned psychologist Mercedes Mende, who has been advising mayors in crisis situations for more than a decade, emphasizes in her commitment that leaders must offer clarity, orientation and structure in difficult times. “Citizens’ emotions should be taken seriously,” explains Mende. She warns that a lack of leadership creates a dangerous vacuum that is often filled by projections and polarization. This dynamic leads not only to a loss of trust in public administration, but also to an escalation of emotions, often expressed online in the form of hatred and aggression.
Crisis management in municipalities
Crisis management is not a new topic for municipalities; it has been important in many cases. Mende points to the need for quick, considered decisions and clever communication. There is also literature on the topic, such as those on panreflex.de can be found, deals intensively with recommendations for action in order to improve processes and learn from past crises. It also offers concrete application examples that are relevant for municipalities.
Particular attention should be paid to the role of civil society, which often represents a decisive voice in times of crisis. Mende emphasizes that mayors must take responsibility in crisis situations in order to counteract both personal and public hostility. “It will be important to be present as a human being and to endure uncertainties,” Mende continued. This approach, coupled with psychological support, could be of enormous benefit to such leaders.
Considering the current situation surrounding Litzinger and the outdoor pool, the relevance of these strategies and concepts can hardly be underestimated. The challenges that municipalities face today require a rethink and better crisis management. Lehmanns' eBook on crisis management in local governments is another helpful guide for those responsible who find themselves in such a dilemma. It offers numerous tips on how to approach critical situations in order to meet the challenges without drowning in chaos.
When mayors like Christian Litzinger face such a complex challenge, it is even more important that they are not left alone. Psychological support and exchange with experts, such as Mercedes Mende offers, could help to bridge the emotional and communicative gap and regain trust among the population.
For anyone interested, the topic of crisis management is not just academic, but directly affects the quality of life in our communities as we experience it every day. The responsibility for maintaining functioning communities lies in the hands of those who are willing to face these challenges and find solutions.