Bad Homburg shines: IT department wins Bestexpert Award 2025!

Bad Homburg shines: IT department wins Bestexpert Award 2025!

On June 30, 2025, the city of Bad Homburg was honored for its innovative approaches to digital transformation. The city's IT department received the prestigious “Bestexpert Award 2025” at the Serview Summit25 specialist congress. This award, which is awarded in the Digital Transformation category, recognizes outstanding achievements in IT service management. Bad Homburg reports that the award recognizes a comprehensive digitization project of the city's IT, which aims to modernize service and support processes as well as increase the efficiency of internal processes.

But what exactly is behind this success? The city implemented targeted measures such as the introduction of Microsoft 365, the creation of a central intranet and the optimization of IT service management. At an additional honor, Mayor Alexander Hetjes expressed his joy about the award and emphasized the importance of modern IT structures in the public service. According to the organizers of the Serview Summit, the award is intended to set an example for organizations that set standards through innovative projects and forward-looking approaches.

Digital transformation in focus

Digital transformation in the public sector has become significantly more important in recent years. Deloitte highlights that modern technologies can accelerate administrative processes and thus increase efficiency without negatively affecting service quality. Apart from the pure technology, it is also about making it easier for citizens to access official services. Many people often do not know which services can be used, which can be a challenge, especially with complex permit applications.

The challenge is to create citizen-oriented digital solutions that meet the needs of the population. The aim is to promote an inclusive society in which everyone has equal access to public services. The use of platforms such as ServiceNow is intended to help make the interfaces more user-friendly and optimize internal processes.

Technological aids for industry

However, digital transformation does not only affect the public sector; companies are also recognizing the advantages of modern technologies. In the area of ​​food production, for example, the company ZEISS uses intelligent sensors for quality assurance. These sensors enable the raw material quality to be precisely determined, which is crucial for the final product composition. With a new approach from Microsoft Real-time adjustments can be made that both save energy and minimize waste of non-conforming products.

In summary, the current development in Bad Homburg and beyond shows that the pursuit of digital innovation is not only a question of efficiency, but also of social responsibility. In both the public and private sectors, digital transformation is seen as the key to the future - and with every step towards modernization it becomes clearer that there is still a lot of potential for everyone involved.