Customers frustrated: Witzenhausen Bahnhof Service office since July

Customers frustrated: Witzenhausen Bahnhof Service office since July

Witzenhausen, Deutschland - The frustration of the commuters in Witzenhausen is great: the NVV service at the train station has been closed since July 1, 2025. After 18 years of operation, led by the Schmauch travel agency, an important point of contact for travelers has disappeared. Access to the train station and the porch are also no longer accessible, which also makes the situation more difficult for many passengers. Where tickets, schedule information and kiosk items were available in the past, it is now becoming much quieter.

The travel agency Schmuch on Brückenstraße remains a temporary solution. There, the jokes can continue to purchase tickets and receive information about timetables. Anja Berlin, who worked at the train station for 15 years, is now also working in the travel agency. This ensures a certain continuity in customer care, even if by no means all questions and needs can be covered.

water damage and renovation backlog

Origin of the closure was water damage in autumn 2024, which has not yet been remedied by the owners of the station. The North Hessian Transport Association (NVV) has apologized for the inconvenience, but it remains unclear whether the train station must remain permanently closed for this reason, since the NVV is not the owner of the property.

First city councilor Rainer Winkler is surprised at the closure and hopes for an early new solution. The search for a new, suitable location for the customer center runs to restore the services for commuters and travelers. The loss of the customer center mainly affects those who rely on public transport.

bus services at the train station

Although the customer center is closed, the bus connections are still active. Today, Tuesday, July 22, 2025, various bus lines around Witzenhausen station run. This includes lines 210, 1 and branch traffic. The descents are as follows:

The descents continue to offer a good connection to the city and the surrounding area, even if the accessibility of the station is affected by closing the NVV service center. Commuters now have to accept detours in order to obtain the required information and tickets, which understandably ensures annoyance. Witzenhausen therefore faces the challenge of securing the mobility of its citizens at this time.

summarized it is shown that the closure of the NVV service at the Witzenhausen train station not only represents a loss of service, but also has extensive effects on the infrastructure and everyday life of the residents. The hope of a new start will remain.